TERMS AND CONDITIONS
Please be aware of the following Terms and Conditions when choosing to stay with World Apartments:
1. Bookings:
Bookings can be taken for select apartments up to 3 months from arrival date only. We are unable to guarantee stays under 3 months beyond this period.
2.Credit Cards:
All accommodation must be paid for in advance of occupation. Payments can be made online by Visa, MasterCard, Amex or Diners Club. A surcharge fee of 2.2% applies for all Visa & Mastercard transactions. Amex and Diners Club payments will incur a 4.5% surcharge fee.
3. Payment:
Accommodation up to 3 months requires full payment and can be booked online.
Accommodation from 3 months + is charged calendar monthly & part thereof. Guests must submit a tenancy application for stays over 3 months.
4. Cancellations:
a) A 50% refund can only be made if a booking is cancelled before the last Friday of the month in which you made your booking. After this time a refund will not be available.
b) Cancellation of a booking on or less than 14 days prior to the guests arrival date will result in no refund, unless the property is re-booked. In this instance the guest will be refunded the number of nights the property is re-booked for up to the value of the original booking. A $220.00 administration fee will be applied for all bookings that are refunded.
c) Please be aware that where payment of the account is received prior to a guest’s stay, this amount is accounted to the property owner at that time.
d) Cancellation by Supplier: World Apartments reserves the right to cancel any booking before or during your stay. Should this occur World Apartments will provide a full refund for the remainder of your stay.
e) Cancellation by Supplier: The above, d), does not apply to a guest not abiding by the guest responsibilities set out in this document. In such instance no refund will be provided unless the property is re-booked. In this instance the guest will be refunded the number of nights the property is re-booked for, up to the value of the original booking. A $220.00 administration fee will be applied for all bookings that are refunded.
f) Cancellation by Supplier: Where a property is no longer available due to factors outside of World Apartments control we will endeavour to find alternative accommodation to the value of the original booking where possible. World Apartments takes no responsibility for any further costs incurred due to cancellation by World Apartments.
g) Transferring Dates: Guests are able to transfer their booking to another period once only. An adminstration fee of $25 applies to this change. Dates can not be transferred to peak periods i.e. Christmas, Easter etc.
5. Security Deposit:
A 6 week cash bond or credit card authorisation is to be provided to cover telephone charges, any breakages and additional services as required by the guest. Charges will be applied to the security deposit/credit card to cover these costs where warranted, after your departure. Please note: Keys cannot be handed over without a security deposit.
6. Arrival/Departure:
a) Check-in time is from 2pm, check-out time is before 10:00am. If you require a late check-out, you must contact our reservations office at least 24 hours in advance. Late check out times cannot be guaranteed, however we will do our best to satisfy your request.
b) Keys can be collected from our office, or alternatively we can arrange to have you met at the property on arrival, however this service may not be available at certain times and a charge will apply for this service. Guests are required to phone our office 1 hour prior to arrival, without exception. This is to ensure that there is someone available to serve you. World Apartments takes no responsibility for waiting times when checking in.
c) World Apartments may be acting solely as a booking agent for certain properties. In these instances we will provide you with the appropriate arrival/departure information. World Apartments takes no responsibility for the actions of the accommodation provider.
7. Guests Responsibilities:
It is the responsibility of every guest to read and abide by these terms and conditions,. It is further the responsibility of every guest to abide by the following ‘Guest Conditions’.
a) Unless reported at the start of a guests stay the most recent guest will be held responsible for any breakages and/or damage to the property and its contents.
b) Loss or theft of any item is also the responsibility of the guest. This includes the loss or damage of keys, security passes and car park remotes. Any expense will be passed onto the guest.
c) It is the responsibility of all guests to report any issue with the property in which they reside. This includes any disturbance, damage, loss or any possible criminal matter. After hours contact numbers can be obtained by calling (02) 9310 7750.
d) Guests are required to show due care and ensure that doors & windows are locked at all times when not in use.
e) Guests should be aware that in most situations there will be neighbours who permanently reside in the building and/or local area. Guests are required to respect the right of every person to have quite enjoyment of their property.
f) Guests are required to behave in a sensible manner and to keep any noise to a low level between the hours of 11:30pm and 6:30am every night of the year.
g) Guests are expected to keep the property at a level of cleanliness that could be considered acceptable to an average person. Any unnecessary damage resulting from poor cleanliness will be the responsibility of the guest and charges will apply.
h) Guests are expected to leave the property in a condition that would be considered acceptable to an average person. If cleaners are required to make additional charges these will be passed onto guests.
i) World Apartments reserves the right to deny occupancy to any guest at any time before or during their stay. No full or part refund will be provided unless agreed to in writing by World Apartments.
j) World Apartments charges an hourly rate for administration and workload resulting from guests not abiding by the above conditions. This rate is set in our schedule of fees and will be provided upon request.
k) World Apartments is under no responsibility to contact a guest before any charges, however we will typically endeavour to do so.
l) World Apartments is under no responsibility to make charges within a set time frame, however we will typically endeavour to finalise any charges within 30 days of departure.
m) "Pets" are not allowed.
n) The number of tenants must not exceed the maximum number allowed, as shown on the booking form provided by the guest. If a property is reported to be overloaded the tenants will be asked to vacate with no refund made.
o) All properties are privately owned. Please respect the owner’s property and do not remove furniture or move furniture around. Do not move items from property to property.
p) We will describe the premises, position and furnishings to the best of our ability and in good faith. No responsibility or refunds for alleged misrepresentation can be accepted.
q) Please confirm your understanding of the above and the acceptance of the World Apartments “Guest Conditions” by signing below. World Apartments is unable to process bookings unless this section is complete.
r) It is the responsibility of all guests to read all information provided when checking into an apartment.
s) All apartments are non-smoking.
t) Apartments are to be used for the sole purpose of accommodation. Parties, gatherings, meetings, photographic shoots, commercial use or any other non-accommodation use is strictly forbidden.
u) Guests must take all garbage to the appropriate bins on departure.
v) Should any of the above responsibilities not be adhered to, additional charges will apply.
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